For refunds and returns, we guarantee the quality of our items and will be happy to help if you receive a defective item.

Our refund and returns policy lasts 30 days from when you receive your item. If 30 days have passed since you received your item, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Shoes and socks.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restocking fee

If your return is due to change of mind, there is a $2 per item restocking fee.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should contact us to arrange a return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us with your order number for questions related to refunds and returns.

Refunds and Returns FAQs

Is the 30-day guarantee from when I purchase or receive my item(s)?

The 30-day guarantee begins from the day you receive your item, rather than when you purchase it. We understand shipping may sometimes take a while, including international postage so it makes sense to give a period of 30-days from when the item(s) show in tracking as being delivered to you.

Can I return an item after 30 days of receiving it?

Unfortunately, our refund and returns policy only covers a period of 30 days from when you receive the item.

How do I return an item?

Please contact us with your order number to discuss your return.

How do I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with your order number and photos of the defective or damaged item. We can then assess your request.